Milestone Billing Terms (Customer)

These terms are subject to the Customer Invoice & Credit Terms, Master Customer Agreement, and General Terms & Conditions.

Overview

Milestone Billing Terms establish payment schedules based on project phases, deliverables, or other defined achievement milestones. This billing approach ties payment to tangible progress and outcomes rather than calendar dates.

Milestone-Based Invoicing

Under Milestone Billing:

• Invoices are generated upon achievement of defined milestones
• Each milestone has specific completion criteria and associated payment amount
• Milestones are documented in the applicable Engagement, Statement of Work, or Order Document
• Payment is due upon invoice according to the specified NET terms (typically NET30 unless otherwise agreed)

Milestone Definition

Milestones must be:

• Clearly defined with objective completion criteria
• Documented in the engagement agreement
• Reasonably achievable within the project timeline
• Associated with specific deliverables or outcomes

Milestone Achievement and Acceptance

A milestone is considered achieved when:

1. Company delivers the specified deliverables or completes the defined activities
2. Client reviews and accepts the milestone deliverables according to acceptance criteria
3. Any required sign-offs or approvals are obtained

If Client disputes milestone achievement, the parties will work in good faith to resolve the dispute. Undisputed portions of invoices remain payable while disputes are resolved.

Payment Terms

Upon milestone achievement and invoice delivery:

• Payment is due NET30 days from invoice date (unless different NET terms are specified in the Engagement)
• Late payment provisions from General Billing Terms apply
• Milestone invoices are treated as standard invoices for all payment processing purposes